Service & Repair

– All Workhorse coil machines come with a full service 1 year warranty*
– All WH Rotary machines come with a full service 6 month warranty*
– All high-end customs and one-offs come with a lifetime warranty*
– Warranties are guaranteed by the builder associated with the individual machine
– Return shipping costs are not included with the warranty.
– If you are not the original owner or outside your warranty period, we can repair the machine, but there will be a small charge.

Steps for sending a machine in to be serviced:

1. CLEAN YOUR MACHINE – remove any ink, blood, rubber bands, and o-rings.
2. Package your machine in a small box or padded envelope to prevent damage during the shipping process.
3. You MUST download, complete, and send the following Machine Service Form with your machine. Any machines received without a Machine Service Form will be sent back and not repaired.
   Download Machine Service Form here – (pdf)
4. Machines must be sent back to the original builder to be serviced. Our builders contact and shipping info is as follows, be sure to contact them before shipping your machine:
   
   Aaron Cain – ac@aaroncain.com
   PO BOX 1300
   Cedar Ridge, CA 95924-1300
   
   Chris Quidgeon – info@bareknuckleirons.com
   Daddy O's
   216 E Broadway
   Centralia, IL 62801
   
   Chris Smith – chris@deluxetattoo.com
   Deluxe Tattoo
   1459 W Irving Park rd
   Chicago, IL 60613
   
   Cory Rogers – cnrogers13@gmail.com
   114 S Park Drive
   Montgomery, TX 77356
   
   Mike Pike – Mikepike1929@yahoo.com
   1322 CAREN CT
   LANCHESTER, CA 94534
   
   Seth Ciferri – rosecitysteel@gmail.com
   1810 SE 10th Ave, UNIT C
   Portland, OR 97214
   
   SOBA – info@workhorseirons.com
   3408 Busch Drive, Suite H
   Grandville, MI 49418
   
   Special Technique / Ugly Bill – director@specialtechnique.com
   Seth's Chop Shop
   4967 Newport Ave #4
   SAN DIEGO, CA 92107
   
   Workhorse Rotary – info@workhorseirons.com
   3408 Busch Drive, Suite H
   Grandville, MI 49418
   
   
5. Please ship your machine with a method that allows tracking so that you may track the progress of your shipment and know when your machine arrives to the builder.
6. If within the US, please include $10 for return ship. If other charges apply to the service, those charges can be calculated after the machine is received and assessed by the builder.
7. Please be patient. Though we make every effort to repair machines as soon as possible, we are very busy and can only do so much in a day.

Please email info@workhorseirons.com with general inquiries and pricing details.

*warranty – your machine is guaranteed, provided it's un-altered and un-molested. this means, if it breaks, comes out of tune, or simply starts to suck, we'll back up our work. all we ask is that you don't take it apart, modify the machine in any way, or otherwise fuck with it. there are some exceptions, of course...the addition of an RCA jack is no big deal, or changing the springs if they break, but once you loosen the coils, and start messing with the mojo, you're on your own.

Basic machine info:
– we don't tune them with o-rings, so we don't typically recommend installing one.
– if you didn't find a coin on the spring shelf, it's for a reason
– our machines aren't always going to work for everyone, but we try our best to make sure each machine is tuned to make sense for most tattooers, and perform as expected.
– if it should ever fail to meet your demands, we suggest dropping the builder a line via email, instead of putting the machine in a drawer or up for sale, so we can tend to your needs, and make sure you're happy with your purchase. we want people to USE our products. not put them away, or sell them.
– if you look closely, you may find little bits of paper tucked in here and there. don't mess with them. as much as we try to stay as consistent as possible, our parts are all machined by humans, so there WILL be some variation from one frame to the next, or from one coil core to the next.
– our machines are truly hand made, and when you employ old world methods like sand casting, hand milling, and hand filing, you will undoubtedly run into variations among components.