Service & Repair

– All Workhorse machines come with a full service 1 year warranty*
– All high-end customs and one-offs come with a lifetime warranty*
– Warranties are guaranteed by the builder associated with the individual machine
– Return shipping costs are not included with the warranty.
– If you are not the original owner or outside your warranty period, we can repair the machine, but there will be a small charge.

Steps for sending a machine in to be serviced:

1. CLEAN YOUR MACHINE – remove any ink, blood, rubber bands, and o-rings.
2. Package your machine in a small box or padded envelope to prevent damage during the shipping process.
3. You MUST download, complete, and send the following Machine Service Form with your machine. Any machines received without a Machine Service Form will be sent back and not repaired.
   Download Machine Service Form here – (pdf)
4. Machines must be sent back to the original builder to be serviced. Our builders contact and shipping info is as follows, be sure to contact them before shipping your machine:
   
   Aaron Cain – ac@aaroncain.com
   PO BOX 1300
   Cedar Ridge, CA 95924-1300
   Aaron does not have the time to do machine rebuilds of any sort, he only performs warranty repairs and re-tunes, please do not send him any machines to be rebuilt or you may not receive them back.
   
   Chris Quidgeon – info@bareknuckleirons.com
   Daddy O's
   216 E Broadway
   Centralia, IL 62801
   
   Chris Smith – chris@deluxetattoo.com
   Deluxe Tattoo
   Chris is in the middle of moving from Chicago to San Diego, it will take a few weeks for him to get there, get set up and be ready to work on and build machines, once he is set up we will have a new address posted here. In the meantime you can send machines to Workhorse and we will forward them all to Chris once he is ready for them. Thanks and sorry for any inconvenience.
   
   Cory Rogers – cnrogers13@gmail.com
   114 S Park Drive
   Montgomery, TX 77356
   
   Mike Pike – Mikepike1929@yahoo.com
   1322 CAREN CT
   LANCHESTER, CA 94534
   
   Rose City Steel
   Seth Ciferri
   1810 SE 10th Ave
   Unit C
   Portland OR 97214
   
   Seth Ciferri One-Offs & Customs: rosecitysteel@gmail.com
   1412 Southeast Stark St
   Portland, OR 97214
   
   SOBA – info@workhorseirons.com
   3408 Busch Drive, Suite H
   Grandville, MI 49418
   
   Special Technique / Ugly Bill – specialtechnique@gmail.com
   Chronic Tattoo
   Attn:Ugly Bill
   1253-b Garnet Ave.
   San Diego CA 92109
   
   Workhorse Rotary – info@workhorseirons.com
   3408 Busch Drive, Suite H
   Grandville, MI 49418
   
   
5. Please ship your machine with a method that allows tracking so that you may track the progress of your shipment and know when your machine arrives to the builder.
6. If within the US, please include $10 for return ship. If other charges apply to the service, those charges can be calculated after the machine is received and assessed by the builder.
7. Please be patient. Though we make every effort to repair machines as soon as possible, we are very busy and can only do so much in a day.

Please email info@workhorseirons.com with general inquiries and pricing details.

*warranty – your machine is guaranteed, provided it's un-altered and un-molested. this means, if it breaks, comes out of tune, or simply starts to suck, we'll back up our work. all we ask is that you don't take it apart, modify the machine in any way, or otherwise fuck with it. there are some exceptions, of course...the addition of an RCA jack is no big deal, or changing the springs if they break, but once you loosen the coils, and start messing with the mojo, you're on your own.

Basic machine info:
– we don't tune them with o-rings, so we don't typically recommend installing one.
– if you didn't find a coin on the spring shelf, it's for a reason
– our machines aren't always going to work for everyone, but we try our best to make sure each machine is tuned to make sense for most tattooers, and perform as expected.
– if it should ever fail to meet your demands, we suggest dropping the builder a line via email, instead of putting the machine in a drawer or up for sale, so we can tend to your needs, and make sure you're happy with your purchase. we want people to USE our products. not put them away, or sell them.
– if you look closely, you may find little bits of paper tucked in here and there. don't mess with them. as much as we try to stay as consistent as possible, our parts are all machined by humans, so there WILL be some variation from one frame to the next, or from one coil core to the next.
– our machines are truly hand made, and when you employ old world methods like sand casting, hand milling, and hand filing, you will undoubtedly run into variations among components.